Privacy Policy

1. Information We Collect

I collect the following types of data:

A. Information You Provide Directly

• For Customers: Name, email, phone number, location (if permitted), feedback, and other identifiers provided by you.
• For Merchants: Business name, contact info, license/registration documents, location data, campaign content, and profile images.
• Account credentials (if applicable)

B. Information Collected Automatically

• Device Information: Device type, OS version, IP address, and app version
• Usage Data: How you use the app, interaction history, and in-app behavior
• Analytics Data: Through Firebase, Google Analytics, or similar SDKs
• Diagnostic Data: Crash logs and performance data

C. Location Data

• I may collect approximate location to show nearby merchants and campaigns, only if you grant permission
• Location data is used to enhance your experience with location-based features

2. How We Use Your Information

I use your data to:

• Provide and maintain app functionality
• Process transactions and interactions
• Match customers with local campaigns
• Allow merchants to publish and manage their content
• Improve customer experience and product quality
• Detect and prevent fraud or abuse
• Send important service notifications (no spam)
• Respond to customer support inquiries

3. Data Sharing & Disclosure

I do not sell your data.

I may share limited data:

• With third-party service providers (e.g., cloud hosting, analytics tools) who help operate the app
• With government or legal entities if required by law

4. Data Retention

I retain personal data only as long as necessary:

• Customer and merchant accounts can request deletion at any time
• Inactive accounts may be anonymized after 12 months
• Some regulatory data (e.g., invoice records) may be retained as required by law

5. Security Measures

I implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Limited internal access to personal data
• Regular security reviews and updates
• Periodic security assessments and patching

6. Your Rights

Subject to local laws (including PDPA in Singapore and PDPA in Malaysia), you have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Withdraw consent at any time (may affect app experience)
• Receive a copy of your data

To exercise these rights, email me at: lancelot.koh@gmail.com

7. Children's Privacy

SurpPass does not knowingly collect data from children under 13. If you believe a child has provided personal data, please contact me immediately.

8. Third-Party Links

My App may link to external services (e.g., social media, maps). This policy does not govern their use of data. Please refer to their privacy policies.

9. International Users

While SurpPass operates primarily in Singapore and Malaysia, all data is stored securely and in compliance with local regulations. By using my App, you agree to this transfer and processing.

10. Updates to This Policy

I may revise this policy periodically. Changes will be posted within the App and/or App Store listing. Continued use after changes means you accept the new terms.

11. Contact Us